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The 920-183 exam tests your knowledge of administering and managing the Nortel CallPilot Release 5.0 voicemail and messaging system.
It’s perfect for system administrators, telecom engineers, or IT professionals responsible for managing CallPilot systems.
Despite Nortel's acquisition, many legacy systems still run CallPilot, so certified professionals remain in demand for support and migration roles.
Rls.5.0 refers to “Release 5.0” of Nortel’s CallPilot system – a version with significant updates over prior releases.
Yes, this exam is specific to Nortel and its CallPilot system.
The official exam code is 920-183.
The exam usually contains 60 multiple-choice questions.
You’ll have about 90 minutes to complete the exam.
A score of approximately 70% is typically required to pass, though this may vary slightly.
Mostly multiple choice with single and multiple correct answer formats.
Originally, it was only offered in authorized testing centers. Availability now depends on current Nortel partner policies or archival certification providers.
Yes, a valid government-issued ID is required for verification.
No scheduled breaks are typically permitted during the 90-minute test session.
Yes, but there may be a waiting period of 14 days before retaking.
Yes, each retake requires a new payment of the exam fee.
Finland
The CallPilot System Administrator practice content was clear and matched the exam format well, which helped me pass smoothly.
TESTED 13 Sep 2025
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