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The ISO/IEC 20000 Foundation Exam assesses your understanding of the ISO/IEC 20000 standard for IT service management, which is crucial for professionals in IT service management roles.
The exam is suitable for anyone wanting to gain foundational knowledge of the ISO/IEC 20000 standard, including IT professionals, project managers, and quality managers.
The exam typically lasts for 1 hour, and you will have 60 minutes to answer 40 multiple-choice questions.
To pass the exam, you must achieve a score of 26 out of 40, which is approximately 65%.
No, there are no formal prerequisites for this exam. However, a basic understanding of IT service management would be beneficial.
The exam is a multiple-choice format, with 40 questions in total.
You can take the exam online through PECB's official website or in authorized testing centers worldwide.
The exam is available in multiple languages, including English, French, German, Spanish, and more.
The exam duration is 60 minutes.
You can retake the exam immediately if you don’t pass, as long as you pay the exam fee again.
No, there’s no specific limit on the number of retakes; however, each retake requires a new registration and fee.
No, you do not need to wait for the result before scheduling a retake.
United Kingdom
ISO-IEC-20000-Foundation practice questions gave me a solid IT service management base for my new job.
TESTED 21 May 2025
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