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The CAT-200 exam validates your skills in configuring, administering, and managing the CA Service Desk Manager r12 platform, a widely used IT service management solution.
It's ideal for system administrators, support professionals, and ITSM specialists looking to prove their expertise with CA Technologies' Service Desk Manager r12.
It demonstrates your proficiency in handling service desk operations, automating workflows, and customizing the SDM environment, making you a valuable asset to IT service teams.
While no formal prerequisites exist, it's recommended that candidates have hands-on experience with CA Service Desk Manager r12 and understand ITIL-based service management.
The exam code is CAT-200.
The exam typically consists of 50–60 multiple-choice questions.
You'll have approximately 90 minutes to complete the exam.
To pass, you generally need to score 70% or higher, but this may vary slightly based on the version.
The CAT-200 exam can be taken online via a remote proctor or at a certified testing center.
Prices may vary by location, but the average cost is around $150–$200 USD.
The exam is usually available in English.
Yes, you’ll need a government-issued photo ID for identity verification.
No unscheduled breaks are allowed; if you leave, the timer continues.
You may forfeit your exam fee if you don’t cancel or reschedule at least 24–48 hours in advance.
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Passed the CAT-200 exam on the first try—this guide covered the real admin tasks I face daily.
TESTED 14 Jul 2025
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