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The CAT-180 is a professional certification exam offered by CA Technologies for individuals seeking to validate their skills in managing CA Service Desk Manager r12 environments.
This exam is ideal for IT professionals, system administrators, and support specialists who work with or want to specialize in CA Service Desk Manager.
It proves your ability to configure, manage, and support CA Service Desk Manager solutions—a valuable credential in IT service management roles.
Yes, it is offered by CA Technologies (now part of Broadcom), focusing on their proprietary Service Desk Manager product.
The exam typically includes multiple-choice and scenario-based questions.
There are usually around 60 to 70 questions, but the number may vary slightly.
The total duration is 90 minutes.
You generally need a score of 70% or higher to pass.
The exam is conducted in English.
Topics range from SDM architecture, configuration, workflows, ticket management, SLA policies, to reporting.
Yes, expect questions on how Service Desk Manager integrates with other CA solutions.
Absolutely. A working knowledge of ITIL processes like Incident, Change, and Problem Management is essential.
It enhances your credibility as a Service Desk Manager professional, often leading to better roles and salaries.
Common roles include Service Desk Analyst, CA Administrator, ITSM Consultant, and System Support Engineer.
Yes, especially in enterprises that use CA Service Desk Manager tools.
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TESTED 14 Jul 2025
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